Thursday, 14 July 2016

Your Values as a Patient are Important to Us

A hospital stay is almost never planned. But when it happens, we want you to know you’re in good hands at Muskoka Algonquin Healthcare. Your health care team is committed to putting patients and families first by ensuring quality care in a respectful and compassionate environment. It is important to us that your experience at MAHC is centered around you. We don’t want to simply meet your expectations, we want to exceed them.
Establishing expectations is the first step in working toward meeting and exceeding them. We are pleased to unveil our new Patient Declaration of Values. I truly believe it reflects what is most meaningful to our patients and families and the expectations that they and our communities at large have of their health care experience at MAHC.  It also will help identify the role you can play as a partner in your care. The Patient Declaration of Values demonstrates the rights you have as a patient that we will work to foster and protect by motivating us to achieve our vision of providing Outstanding Care that is Patient and Family Centered.
Through consultative focus groups, I personally received valuable input from patients and their family members about the values they expect our staff to demonstrate, and similarly the values or behaviours that our staff and physicians should expect of our patients. This feedback was essential to shaping our Patient Declaration of Values that is now widely displayed across our two sites.
Values under Quality of Care, Respect, Privacy & Confidentiality, Compassion and Partnership are defined in detail in our Patient Declaration of Values as well as the responsibilities of patients and their family members. I encourage you to review the document on our website and look forward to partnering with you as we all do our part to make your visit at MAHC the best it can possibly be.